ThrottleNet Inc. Blog

 

From the category archives: Business & Technology

ThrottleNet is a leader in the IT field focused on growing your business. We also have an unrivaled passion for technology. Read all of our blog posts on Business & Technology below!

Knowing your IT Staff and their Practices!

By Aaron Oliver

So last month I touched on the fact that having your employee rosters and contact info on your website can be a treasure for someone looking to social engineer their way into your companies network. I had some feedback asking for ways to mitigate this risk if the information had already been out there. Well there are probably a few things that every company should be doing to help educate their employees to protect against these Social Engineering and Phishing attacks. The easiest way to protect your organization whether you have an internal IT staff or an outsourced managed services provider, is to educate your users on who does the IT support for your organization.

If you're using an internal IT staff, your users should be aware of the names of the IT staff, as well as the extensions and phones numbers that these support personnel would be calling from. Your employees should also know how their IT support team connects to their systems for remote support. If the users in your organization know that your IT support uses the Logmein tool, it should be a red flag if someone posing as IT support calls and tries to get a remote session in some other way like Teamviewer, or some other third party tool!

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Where Can I Take Old Computers? Out with the Old & In with the New During a PC Replacement Cycle

Business hardware is a significant investment, but technology evolves & business needs change to keep pace. Because of this, every business should be mindful of an upcoming PC replacement cycle – whether that occurs because of performance, time or a hardware emergency. 

While most companies inherit the mindset of replacing only when something is broken, a best practice is to conduct a PC replacement cycle every 3-4 years. 

When it’s time to conduct a PC replacement cycle and the excitement over the new technology wears off and the bill gets paid, often business owners are left with a pile of old, outdated hardware that sits in a closet somewhere to be forgotten. 

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Big Benefits of Managed Services Providers for Small Business

Managed services outsourcing companies take on a lot of responsibility when serving small businesses. It’s no surprise given how important the role of a managed service provider (MSP) is in managing such vital parts of an organization that SMB owners are sometimes hesitant to begin a partnership with an MSP, for fear that they may be losing control of their business.  

That’s far from the case. 

he truth is, outsourcing certain services like IT can relieve the pressure off of SMBs. It makes sense that a dedicated provider would have the resources to aid businesses who otherwise are unable to recruit, train, pay, and monitor the work of their IT team to partner with an MSP. 

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Malware, Social Engineering, and your WEBSITE?

By Aaron Oliver

Over the past year cyber security has been thrust to the forefront of cyber related news as there have been several worldwide attacks in the form of malware and ransomware. Most recently the "WannaCry" outbreak that paralyzed thousands of companies’ systems was talked about by every news organization on the planet. But there is another very common cyber threat that you don’t hear about as often, it is responsible for millions of systems being compromised and is often how some of these global events get started. It’s called “Social Engineering”.

Social engineering can take many forms and can be employed in several different ways. An attacker may call and pretend they are with your IT team and ask for information or for remote access to your employees’ systems. Once they gain access to a system attackers can deploy programs that will allow them to log back in later for more investigation into how the network is setup or do malicious things.

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The Risks of Software Piracy: How Unlicensed Business Software Can Hurt Your Company

unlicensed business software pirateWith good reason, software piracy is generally frowned upon.

While it’s illegal to use unlicensed business software, it’s often difficult to get caught – and that’s what keeps it going. The United States is better than most other countries in this regard, with an estimated 19% of all software installs being pirated. In extremely undeveloped nations, the rate of software piracy is often near 90%. Per the 2015 Arxan State of Application Security study, software piracy shows no signs of slowing down, with thousands of places to download pirated software and thousands more to generate license keys available on the internet.

The risks of software piracy go beyond just legal implications – which can cost businesses hundreds of thousands of dollars and potentially jail time, but also poses a significant threat to network security.

Below are some of the issues that can arise from utilizing unlicensed business software:

You Won’t Have Access to Customer Support

Pirated software is not supported by the developer. When Microsoft or Adobe releases a critical update, owners of pirated software will not be able to authenticate their software and receive the update. This opens your business up to extreme vulnerabilities which can result in bigger problems like data loss or theft. If you do fall victim of these issues don’t expect the developer to help bail you out. Read more!

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Five Benefits of Desktop Virtualization: How Virtual Desktop Solutions Can Help Your Business

virtual desktop solutionsHas your business considered taking its desktops to the cloud? Desktop virtualization is the separation of the desktop environment and associated hardware from local devices, instead, storing this information on a server or in the cloud. Virtual desktop solutions benefit end users and IT teams in countless ways, and are especially beneficial to small organizations in terms of cost-savings.

Traditional desktop computers can be burdensome to maintain, and hours can be wasted setting up new machines to match the needs of newly onboarded employees. Beyond saving time and money, there are plenty of benefits of desktop virtualization to consider before deploying this technology at your business.

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How to Improve IT Department Morale & Enhance IT Productivity

it-employee-moraleAlong with the warmer weather of spring and summer in St. Louis usually comes an increase in the number of burnout cases among employees. The warning signs aren’t always easy to catch, but are real across all kinds of verticals – including technology.  By September, it’s not unlikely to think that even professional baseball players on losing teams are feeling the signs of occupational burnout.

Employee Engagement in the IT industry is critical if you want your office to be thought of as a happy place that fosters innovation and drives revenue.

A recent Gallup poll indicates that just 35% of 1,500 surveyed employees currently feel engaged at work, while the tech industry has seen a 3% dip in engagement since 2013. Read more! 

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Should You Keep IT In-House?

in-house-itA small business needs a small army of people to make business grow, with an organizational chart usually featuring management, HR, standard employees and of course, in house IT support, right?

Depending on the size of a business “in house IT support” can be defined as a guy or an entire department.

Management and HR are very good at what they do, but one thing they don’t do is IT. While not trained in this field, these people are tasked with hiring in house IT support. Resumes and personality work well to gauge an employee’s ability to fill a cubicle but only go so far with highly technical individuals.

Here are some things to be aware of when considering keeping IT in house vs. hiring an outsourced solution. 

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Why Offline Mobile App Development Matters to Your Users

 

offline-appsOffering apps that Work Offline Provide Users Convenience & Flexibility

Offline support for your mobile app is one of the most valuable features you can employ during the development process especially if your target audience is on-the-go.

In a mobile-first world that is constantly connected, one of the most crucial elements that can be missed during the development process is the understanding that mobile apps need to work offline too to be successful.

Here are 5 reasons why apps that work offline can be more successful than apps that hinge on an internet connection to work.

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The Top IT Complaints Help Desk Professionals Handle Every Day

help-desk-complaintsFour Common Helpdesk Issues IT Guys Pull Their Hair Out Over

In most businesses, the IT guy is a jack of all trades. While this individual is responsible for implementing company policies, discovering new technology and making sure the server doesn’t catch on fire he is constantly getting bombarded with IT help desk questions that drive him crazy.

Common helpdesk issues that occur in a department strained for resources can limit or altogether halt the productivity business owners demand from their IT workforce.

Below are four common IT help desk questions that contribute to declines in productivity:

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