WHAT IS A vCIO?
Your vCIO (Virtual Chief Information Officer) is the hinge-point between your business and ThrottleNet by serving as your dedicated point of contact to ensure the best customer experience possible.
A vCIO has a variety of roles and responsibilities including, but not limited to:
- Account Management
- Project management
- Future Planning & Budget Creation
- Quarterly Reporting
- And Much More
In addition, your vCIO leads your team of dedicated Network Success Specialists. This team is comprised of at least two network engineers, one onsite analyst for new workstation installs and a dedicated support desk person responsible for maintenance and management of your network. This means you’ll have an entire team working to ensure the success of your network and, in turn, your Missouri business.
Finally, to maintain a consistent customer experience, our vCIO’s are limited to a select number of clients as this ensures all receive the best service possible.
WHAT IS A Network Engineer?
ThrottleNet’s team of network engineers is unparalleled in the IT industry with certifications for both Microsoft and Apple products. Our average network engineer’s tenure with ThrottleNet is three years with an industry average of over five resulting in our engineers having experience with a variety of IT support needs, projects, and troubleshooting across a multitude of networks and industry types.
This level of experience safeguards against the trial and error approach new IT personnel tend to take resulting in decreased project costs and increased uptime.
I’ve had continuous, recurring, Outlook issues. Apparently my issue is a known Outlook bug. ThrottleNet helped me several times and taught me what to do on my own if it recurs. Quick and professional response as always!