We Support your IT Everything
THROTTLENET SUPPORT
WHEN YOU LEAST EXPECT IT, WE’RE READY FOR IT
While technical issues seem to wait for a really inconvenient time to surface, most of them can be handled remotely. For the rare occasions when remote support isn’t enough, we’ll be there in person as fast as the speed limit allows.
If you are a current client, please scroll down for support options.
ARE YOU AN EXISTING CUSTOMER?
In addition to the above options, you can also click the “TN” icon located in your computer’s header toolbar to contact us directly.
Managed IT Help Desk Services FAQ
What do ThrottleNet's IT help desk services include?
ThrottleNet’s IT help desk services cover day-to-day end-user support — logins and passwords, email and Microsoft 365, printing, devices, connectivity, application help, and new-user setup — plus triage and escalation for network and security issues, all handled by a St. Louis team.
How can I contact the help desk?
Three ways: phone at (314) 227-2628, live chat, or a ticket through the client portal. Pick whichever fits the urgency of your issue.
What are your help desk hours?
Standard hours are 7:00 a.m. to 6:00 p.m. Central, Monday through Friday, with 24/7 emergency coverage for outages and active security incidents.
How fast will someone respond?
Our St. Louis help desk picks up in under 90 seconds on average, and every ticket is tracked against a defined service-level target so requests don’t sit unattended.
What happens if my problem can't be fixed on the first call?
It follows a defined escalation path — from frontline technicians to tier-2 and senior engineers — so complex issues keep progressing to the right specialist instead of being closed prematurely.
Do you support businesses that already have an in-house IT person?
Yes. Our help desk can act as your full IT department or as co-managed support that backs up an internal IT team, taking routine tickets so your staff can focus on bigger projects.
FIND OUT HOW WE SUPPORT YOUR IT EVERYTHING
Don’t wait for your next IT crisis. Contact us today for a free on-site consultation & security report to evaluate your business’s IT security needs.