24/7 IT Support for the Midwest

Are you looking for IT support companies near you? Our 2 minute response time leads the industry due to our unique three tiered support system located in the Midwest. ThrottleNet is available around the clock to offer 24/7 IT support and 93% of our support tickets are solved within the same day. But don’t take our word for it. Click the video to hear our customers.

"Everything gets resolved fast because their IT support team is second to none. They are the go to experts in our market for cybersecurity. Without hesitation we recommend ThrottleNet."

WHAT IS INCLUDED IN EFFECTIVE
IT SUPPORT?

We believe all IT support companies should provide effective IT support and cybersecurity. Our leadership bases our managed services plan on ThrottleNet’s 25+ years of experience working with a variety of organizations from large and small. ThrottleNet provides high-quality IT Support throughout the Midwest, and we’ve assembled a solution that is not only efficient, but also cost effective. Click on the below features to learn more!

File Searching SymbolWe believe your business deserves round-the-clock protection. IT support companies should provide 24/7/365 network monitoring to ensure that your systems remain operational, with proactive alerts for any issues that could impact performance. By catching potential problems before they escalate, you maintain seamless operations and protect your bottom line. You can focus on growing your business while your MSP safeguards your network’s health! 

bug iconProtect your business with  robust antivirus, antimalware, and antispyware solutions. Advanced monitoring and threat mitigation tools are designed to swiftly identify and remediate ransomware and virus attacks, keeping your data safe. With real-time management, IT support companies ensure your solutions can detect zero-day viruses—threats that emerged yesterday but are here today—while minimizing the overall risk from malware and spyware. You need an MSP you can trust to provide the proactive defense your network needs.

sending iconIn today’s digital landscape, robust data backups are essential for business continuity. IT support companies must go beyond standard backup solutions by automatically verifying the integrity of your network backups. Whether facing a disaster or a complete server failure, you should be able to trust that your data is safe and sound. Make sure your network is always protected. 

lock iconRansomware attacks can cripple your business, but with advanced detection and mitigation tools, you’re always one step ahead. Your system should not only identify ransomware in real-time but also automatically quarantine affected machines, preventing the spread of infection. While your network is secured, your managed service provider should gain remote access to swiftly remediate and resolve the issue, minimizing downtime and protecting your critical data. Your peace of mind is a priority!

A customized Real-Time Dashboard puts your network’s performance in the palm of your hand. With customized views, you can easily monitor key metrics like backup verification, virus mitigation statistics, and user satisfaction from customer service surveys. Access all your IT services, support tickets, and applications in one centralized portal—no more searching for that crucial link! Effortlessly submit and track support tickets, plus tap into our extensive knowledge base to solve common issues independently. Experience unparalleled visibility and control over your IT environment today!

Server Rack SymbolRobust Server Management and Maintenance services ensure your servers—whether hosted locally, in Microsoft Azure, or a hybrid setup—are always up to date and secure. IT support companies should handle patches, updates, and proactive monitoring to catch potential issues before they impact your business. Your managed IT network team should work behind the scenes so you can focus on what matters most, knowing your network is always running smoothly and efficiently.

Three People Meeting SymbolSecurity Awareness Training ensures all of your workers can recognize and avoid common cyber threats. Your team will be the first line of defense by understanding best practices for identifying phishing attacks, safe web browsing, and knowing when and how to request support. IT support companies should provide engaging, ongoing training to keep your team sharp and informed. With the right MSP, your employees become a vital part of your cybersecurity defense.

A good managed services plan should include a dedicated Virtual Chief Information Officer (VCIO), Project Manager, and Customer Service Representative to support your business. Your VCIO works with you on everything from IT budget creation to overseeing critical projects, while also meeting with you quarterly to review network performance and recommend ways to mitigate risks and improve efficiency. IT support companies should give you personalized, expert guidance to keep your business running smoothly.

Reputable managed services plans should includes unlimited IT support, to provide your business with fast, reliable help whenever you need it. Your unlimited support should include options for a customer portal, desktop calling card, email, and phone support. With AI-assisted troubleshooting and real-time ticket tracking, you should receive tailored solutions for your specific issue in minutes.

Finally, the most important component of a solid Managed IT network is an IT partner that not only understands your business goals and objections but can provide solutions to help you meet them. Our team of Midwest Managed IT network experts do just that!

AWARD WINNING IT SUPPORT

ThrottleNet is passionate about turning frustration into joy by solving IT problems and making our customers’ day better. Problems are solved faster because we’ve implemented a unique multi-tiered help desk. Our team of IT superheroes get your problem solved quickly and efficiently. 

We’ve assembled an amazing team whose first priorities are our customer’s needs and excellent service. Our company continually advances our strategies with cybersecurity experts that audit our support teams and constantly train our users.

  • Our response time is constantly updated and evaluated. We are currently averaging a 1 minute 57 second response time with almost 25,000 completed surveys. (Customer Thermometer)
  • Our customer happiness score is over 98% (Customer Thermometer)
  • We are the most trusted company in the Midwest with almost 700 Google Reviews.
  • We manage or co-manage everything for you. Our teams consolidate IT policies, practices, and solutions to secure networks and promote support from a single, fixed location.

Team success is attributed to our dedicated world-class IT services, ongoing advancements, open book management, and our focus on our customers. Our open-book system creates a team first atmosphere throughout our organization. We provide exceptional training to our team members to drive their ownership and engagement in our company. ThrottleNet’s talented team members have a huge impact on our everyday tasks and decisions that lead to the overall success of ThrottleNet.

Our company’s success stems from our trusting customers, partners, and amazing team who have helped us grow and do what we do best; support and development. That is why we are the most awarded IT support company in the Midwest through the Small Business Monthly. 

ThrottleNet customers can count on us to provide them with the best IT support and security. Our goal is to support your people by taking complete ownership of IT issues and keep your network running safe and secure.

DOES MY COMPANY NEED OUTSOURCED IT SUPPORT?

A small business needs a small army of people to make business grow, with an organizational chart usually featuring management, HR, standard employees and many others. Many companies are trained in IT and don’t know who to hire. For small businesses, there is a risk of using an in-house IT department. 

If something goes wrong with your technology, would you rather have the responsibility fall squarely on your shoulders or on someone else? If the network goes down, your in-house IT support team must juggle fixing it with countless other tasks planned for the day or all the other tasks go out the window for the day. Time is money for your business. If your business falls victim to a cyber-attack, you’re left picking up the pieces yourself.

If your company can only afford one IT staffer to make up your in-house IT support team he develops knowledge of every process and every bit of confidential information your company owns. What happens if he leaves? Under those circumstances, you’re left scrambling to find a replacement and there’s no guarantee the information stays with your company. 

Managed Network plans from ThrottleNet can save your business more than 50% on IT staffing over in-house IT support, and provides a personalized approach to your company’s unique needs. All Managed Network clients receive access to local 24/7/365 help desk & support services, a Virtual CIOuptime monitoringanti-virus & spyware softwarevendor management support & much more at a low monthly cost without contracts.f

Managed IT Services Expert

THROTTLENET’S IT SUPPORT SOLUTIONS

Our customers ask, how will you support me? We can support your business to keep it running efficiently through our three tiered help desk. Some of the additional services we offer include:

  • 24/7 Service Desk Support – Available by phone, email, and remote support
  • We handle multiple locations nationwide with an average response time of 1 minute 57 seconds
  • Complete cloud support for remote access from any location
  • Seamless onboarding to get your system optimized quickly
  • Cybersecurity to prevent attacks and reduce downtime caused by system breakdowns
  • Data Migration and system integration for production efficiency

Utilizing IT solutions that you can trust will make the onboarding process easy. We will provide world class IT support services near you. Contact ThrottleNet today to get started!

ARE YOU READY FOR BETTER IT?

Let’s schedule a FREE on-site consultation to see if ThrottleNet is the best choice for your business.