ThrottleNet Inc. Blog

 

5 Outsourced Help Desk Essentials Your MSP Must Provide

Outsourced help desk essentials - ThrottleNet

In any IT department, the help desk is critical to the success and profitability of your business.

When technical issues beyond your control snarl an end user’s ability to complete tasks, the business owner takes a hit. While the help desk is handled internally by many organizations, an outsourced help desk solution can provide the same fast service and cost your organization a whole lot less.

When outsourcing help desk support services, there are a few things a business owner needs to keep in mind to be certain they are receiving the most out of their services. There are 5 help desk essentials ThrottleNet provides clients to ensure their business is always running full-throttle.

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You may hate it, but update your Phone!

By Aaron Oliver

Alright, I know that the subject of updating your phone for some people may seem arbitrary but it is actually very important. I can’t tell you how many people I know who absolutely loathe updating their mobile phones and tablets, and downright refuse to do so until something they need requires a certain OS version to work. Many have been effected by a bad update or their phone did not install one properly, leaving them with an expensive paperweight until they took it in to have it looked at. These experiences are less and less common as the manufactures have went to great lengths to prevent this after several botched updates a few years back. Today, I want to discuss why refusing to update is not a great idea!

How much sensitive data is stored on your phone? You may say not much, but after thinking about it, I would bet you would be surprised. Do you do any of the following?

  • Keep notes with Passwords?
  • Log into your Bank?
  • Keep notes with your or your Children's Personal information? 
  • Store Insurance information? 
  • Shop online with Apps that save your passwords? 
  • Company or client sensitive information?

A lot could be gained if you phone was in the wrong hands. But right now it is not it is in your hands and you have a passcode, so even if stolen, your information is safe? Good for you! But what if an attacker did not have to steal your phone to take over it or access all of your data? 

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Samsung Goes Light with Notebook 9

By George Rosenthal

Samsung has released its 9 series of notebooks and tablets. One of note is the new 15 inch Notebook 9.

The 9 is an extreme “light weight” in its class, coming in at just 2.7 pounds. One of the lightest to date of any 15 inch tablet.

Android fans will find much to like about the device.

The chassis is sleek and thin. The design is simplistic in a silver case. The body is magnesium-alloy, which some may find a bit too bendable for a premium notebook.

Samsung has designed a built-in recliner to set the device down to 180 degrees to share your view. 

It does have a slim 0.61 inch edge. Coupled with the lighter frame it makes a nice companion for a business trip or vacation.

Speaking of business, the 9 may be lacking in bulk but still has the work ethic.

The left side includes a USB 2.0 port, a USB Type-C port, a headphone jack, and a power input. Flip to the right and find two USB 3.0 ports, a microSD card reader and an HDMI port. There is plenty of connectivity to help complete most any task.

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Re-Tooling Skillsets to Keep Up with the Evolution of IT

With the IT industry evolving at a break-neck pace, it’s easy for even the most seasoned IT professionals to fall behind industry growth.

Automation has taken over the routine and repetitive tasks that have a focal point for many workdays, and now more than ever it’s crucial for IT pros to be on top of their game. 

Hardware purchasing, racking, stacking and configuring routers are all at risk of becoming obsolete, thanks to innovation in virtualization and cloud computing. 

So, what’s an IT person to do in order to keep up with the evolution of IT?

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ThrottleNet’s Christopher Montgomery Named One of the Best Bosses in St. Louis by Small Business Monthly

Montgomery’s Recognition Adds Another Honor to an Award-Filled Year for ThrottleNet

ST. LOUIS, MO – July 31, 2017 – ThrottleNet’s Director of Sales, Christopher Montgomery, has been named one of the Best Bosses in St. Louis for 2017 by St. Louis Small Business Monthly. Montgomery joins a select group of just nine others to receive this honor which includes owners, managers and supervisors throughout the St. Louis region.

Small Business Monthly, a magazine providing educational information and articles for CEOs, business owners and entrepreneurs, asked its readers to nominate a boss who has had a major impact in their lives and careers. Company employees submitted stories, comments and feedback. Only the 10 best nominations were selected. The honorees will be featured in the August, 2017 edition of the publication.

“Chris has done an outstanding job and had a huge impact on the growth of not only our company but also the lives of our employees. He is well deserving of this recognition as he helps lead a staff committed to providing the latest, most up-to-date technology solutions to help companies achieve their business goals,” said George Rosenthal, President of ThrottleNet.

Montgomery’s honor comes as ThrottleNet celebrates an award-winning year that includes being named the #1 IT Firm in St. Louis for the second consecutive year by Small Business Monthly and MSPmentor Top 501 company recognition as a worldwide leader in Managed Network Services by Penton Technology.

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Google Steps Up to Help Get Companies in the Cloud with Transfer Appliance

The biggest irony of storing loads of data in the cloud is that it has to get there first. For some companies, that means their data takes a cross country road trip. 

Today’s destination? Mountain View California. 

Google has stepped up it’s cloud migration game, recently introducing the Google Transfer Appliance (GTA), which is essentially a shippable network connected hard drive capable of storing 100 TB or 480 TB of raw data before it’s uploaded to Google’s Cloud Servers. Essentially, GTA is Google’s answer to Amazon Web Service’s Snowmobile, minus the truck.

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ThrottleNet Once Again Named #1 IT Firm in St. Louis by Small Business Monthly

ThrottleNet has been named the #1 IT firm in St. Louis for 2017 by St. Louis Small Business Monthly. This is the second year in a row the firm has received this special honor.

ThrottleNet has appeared on the Small Business Monthly list of Best IT firms for seven consecutive years. The firm also been recognized by the magazine as a Best In Reliability company for providing high value with outstanding service to its customers.

"It is once again a great honor to be recognized as the Best IT Firm in St. Louis.  The recognition highlights our commitment to provide the latest, most up-to-date technology solutions to help businesses enhance their growth,” said George Rosenthal, President of ThrottleNet.

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10 Tips for Improving Small Business Cyber Security

Cyber security should never be taken lightly; even at the smallest of companies. 

At ThrottleNet, we understand the challenges it takes to run a business, because at the end of the day, we’re a business, too. We know that for some, staying up-to-date on the latest trends in small business cyber security while keeping track of everything else is difficult.

However, in light of recent ransomware attacks like WannaCry and the growing sophistication of phishing attacks, all small businesses owners should have a basic understanding of cybersecurity and the measures they can take to prevent a breach from hurting their business. 

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ThrottleNet Once Again Ranked Among Top 501 Managed Service Providers by Penton Technology’s MSPmentor

St. Louis, MO - Jul 17, 2017 - ThrottleNet, an IT firm based in St. Louis, MO, once again ranks among the world’s most progressive 501 Managed Service Providers (MSPs), according to Penton Technology’s 10th-annual MSP 501 list and study. The top MSP 501 companies ranked this year include organizations from around the world and from diverse technology and business backgrounds.

 

Taken as a whole, the companies on the 2017 MSP 501 list amassed a combined $14.48 billion in total revenue (based on 2016 results), up more than 15 percent from a year earlier. Of that figure, $4.30 billion was recurring revenue, an increase of nearly 13 percent from $3.81 billion in 2015.

This is the third consecutive year ThrottleNet has made the MSP 501 ranking. It improved its ranking to #188 in the 2017 survey, moving up 49 spots from the 2016 survey. The complete 2017 MSP 501 list is available at MSP Mentor.

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ThrottleNet To Sponsor 2017 ZERO Prostate Cancer Run/Walk

ST. LOUIS, MO – July 11, 2017 – ThrottleNet announces it will sponsor the 2017 ZERO Prostate Cancer Run/Walk, 8:40am, Saturday, September 16, 2017 at Creve Coeur Park in St. Louis. The event is hosted by St. Louis Urological Surgeons and Arch Cancer Care.

ThrottleNet will have its own team at the event which features a 5K run/walk, Kids' Superhero Dash for Dad, a virtual Snooze for Dudes program and a family-friendly post-race celebration. Participants will receive tech shirts, free food, and the opportunity to connect with others who are impacted by prostate cancer.

The funds raised from 2017 ZERO Prostate Cancer Run/Walk - St. Louis are invested around the country to provide research for new treatments, free prostate cancer testing, and educate men and families about prostate cancer.

 

 

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