The use of technology plays an ever increasing role in day-to-day business operations. Ensuring your staff is properly trained on all related tech processes is vital for corporate productivity and long-term growth. Todd Budde, a Virtual Chief Information Officer (VCIO) with ThrottleNet, appeared on TNtv to address the crucial areas of focus for technology training.
5 Key areas of Technology Training
1. Email Access
Most people have Outlook configured on their work station device or laptop. Employees may also be able to access their email through a web site or Outlook Web Access. Understanding how it all works can sometimes be confusing for new staff members. It should be adequately detailed during standard training.
2. Business Applications
Whether companies utilize Great Plains, Sage, or another program, employees should be brought up to speed on how these files are accessed and how they operate.
3. Files and Folders
While an employee may save documents at their work station or laptop, chances are they are not backed-up locally. Therefore the staff should be instructed on saving these files at the server level, where most documents are backed-up regularly. This way the files can easily be restored should a problem occur.
The staff should be instructed on how to create and change passwords. Many will have different passwords for Windows log-in, email and business applications. Understanding how to change them can save both time and expense.
5. Printers and peripherals
This is another key area that employees should fully understand as part of their daily business routine. So when is the best time to train new employees on these processes? Budde recommends stretching technology training over several weeks so employees will not be
overwhelmed with data during the first day or two on the job. Managers should let new employees navigate hands-on through the system and ask questions as opposed to sitting lecture style in a classroom.
He also recommends saving instructional documentation such as screen shots and snippets. These can be saved as a word file for new team members.
Additional tech related policies and procedures should be outlined in the employee handbook. Rules and regulations concerning access to personal web sites, streaming music, and Bringing Your Own Device (B.Y.O.D.) to the workplace should be addressed.
While ThrottleNet is an IT firm specializing in Managed Network Services the firm is not a technology training company. That task is best left for a company specializing in tech training and practices.
For additional information contact ThrottleNet at 866-826-5966.
Watch the full interview below!