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Some Managed Networks Are Better Than Others

Your company needs technology to thrive, but you don’t have time to get into the technical weeds. Hiring a large IT team is costly, and managing one distracts you from focusing on your business. Trusting your IT services to a managed network provider can help you get the technology solutions you need while freeing up time and resources to focus on the big picture.

Some managed networks are better than others, though, so look for all of the following when selecting an IT company.

Dedicated IT Success Team

The simplest way to get the best managed network is by partnering with an IT company that realizes their success is tied to yours. When you find a true partner, you can lean on them to provide the most appropriate IT services for your specific needs. Look for things like the following from your dedicated success team:

Virtual Chief Information Officer (VCIO) who will meet with your internal team on a regular basis to discuss network performance, ongoing IT support, technology budgets, and more
Network engineer with experience supporting businesses like yours
Dedicated onsite support analyst to install new equipment, set up new users, and provide other IT services
Remote support technician to perform nightly backup checks and routine patches for your applications

IT Security Services

Your technology isn’t worth much if it isn’t secure. The cost of ransomware is high enough that it can seriously hurt a business. Make sure your managed network comes with an anti-virus and anti-malware solution. Real-time management, maintenance, and monitoring can go a long way toward protecting your business. Security is one of the most important parts of your technology plan because it can prevent data breaches, financial losses, and unplanned downtime.

Vendor Management

You shouldn’t have to juggle IT companies or spend time coordinating between different technology vendors. The right managed service provider can handle procurement and resolve issues with your other hardware, software, and service vendors without putting extra work on your plate. After all, outsourcing IT is supposed to make life easier for you, not harder.

Local Help Desk Support

Here at ThrottleNet, our award-winning customer service team is locally based right here in St. Louis. We offer unlimited remote support, and you can also opt for a plan that includes unlimited onsite support and project labor. No matter which type of plan you select, you’re only paying one fixed fee per month. That way there are no surprises that might otherwise blow up your IT budget. This ability to balance remote and onsite support is something you will only get from a local IT support team. Not every customer needs an onsite IT partner, but many feel more comfortable knowing we are nearby if needed.

A great managed network provider won’t just set up your technology, they’ll teach you how to use it. At ThrottleNet that means our team will conduct a thorough onboarding as we begin our partnership with your company. We’ll introduce ourselves to your entire staff, show them how to get support, and give them other training. Every one of your employees will learn about the best practices for avoiding common security risks and getting the most out of your managed network services. An effective managed network should tie everything together while making your other essential IT services easier to scale and customize.

How to Choose the Right Managed Network Service Provider for 2021

Here at ThrottleNet, we follow a three-phase approach to providing a managed network. This allows us to get to know you, assess your needs, then make customized recommendations to facilitate success. We’re regularly ranked among the best IT companies in St. Louis because we provide a level of hands-on attention that other IT service providers just don’t. Contact us today to find out what it’s like to have a more reliable technology partner.

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“Out of adversity comes opportunity.” - Benjamin Franklin

2020 brought an unexpected journey for just about every business. Companies and individuals all over the world saw everything get turned upside down in a hurry, and suddenly we couldn’t take anything for granted anymore. The importance of technology hasn’t been in question for quite some time, but reliable business IT became even more of a necessity in 2020. It’s hard to see so many local businesses in St. Louis struggling, but the silver lining is that we’ve become more resilient and more adaptable.

The things we learned this year will help us achieve business goals in the future, and the ability to learn from bad situations is what defines successful companies.

Here are four of the most important business technology lessons we learned this year.

Secure Remote Work Is Critical to Business Continuity

Allowing employees to work from home occasionally is not the same as having a truly remote workforce. Many companies were prepared for some contributors to work online but weren’t ready to manage full teams without any central workforce in the office. When employees are only out of the office one or two days each week, it’s also possible to wait to go back into the office to complete certain tasks. One of the biggest lessons from the past year is that secure remote access and remote desktop connections are absolutely necessary for most businesses.

Trust Is Key

Trust is important, and it needs to extend in every direction:

Managers need to trust that employees are working productively.
Employees need to trust that they’ll receive all of the support they need.
Customers need to trust that their data and transactions are secure and that their experience won’t be interrupted.

We have a lot of award-winning capabilities here at ThrottleNet, but we can’t build a trustworthy company culture

Security Is Essential

It’s easier to gain trust when you can provide a completely secure environment. Hackers don’t take breaks, and many opportunists actually tried to prey on businesses during their moments of confusion in 2020. As more and more companies in St. Louis prepare for prolonged periods of remote work, cybersecurity will become even more important. If you’re still concerned that there may be soft sports in your business technology, ask a local IT company to perform a vulnerability audit and identify weaknesses before hackers do.

Technology Can’t Solve All Your Problems

This may not be what you expect to hear from one of the most award-winning IT companies in St. Louis, but it’s the truth. Technology can’t solve all of your problems all by itself. Even the best MSPs can’t be all things to all businesses at all times. It’s important to focus on defining efficient processes and keeping the lines of communication open. To that end, make sure you’re working with a managed IT company that understands their role as a supporting partner for your business goals.

Better IT Services for 2021

The best IT support companies understand that their success depends on yours. Instead of offering you a cookie-cutter solution, our team at ThrottleNet will take the time to understand what your business really needs and how we can help. How did your technology fail you in 2020, and how can outsourced IT services get things back on track for 2021? Connect with us today to see how the right MSP can keep you focused on growing your business.

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Businesses could benefit from allowing their employees to work remotely. Employees could be more productive and creative at home, work in an environment free of distractions, and maintain a positive work-life balance, making them a more engaged employee. To make sure businesses run smoothly, they can prepare for remote work.

Here are some need to know tips for managing a remote workforce.

Create a Series of How to Guides

Once everyone starts to work remotely, they may have the same questions and not realize it. The person in charge could receive emails from different co-workers with the same question, and their inbox would fill up. So that they don’t have to answer each email individually, it’s recommended to create how-to guides for the most used applications.

To prepare everyone for working remotely, have a group meeting either in person, over the phone, or through video chat to set guidelines. By going over this information once in the beginning, everyone will be on the right track and not waste time. Make sure users know how to login to their network on their PC or Mac computer and are familiar with the remote access solutions they’ll use at home, such as VPN or RDP networks.

Mobile Device Management, or MDM, software can be set up to give devices a standard configuration. The aim is to improve productivity for employees. Check out our IT solutions for secure remote access.

Mobile Device Management

Ensure proper management of mobile devices. Mobile devices are more likely to be lost or stolen when they are away from the home or office. Make sure that your team understands the risk of leaving devices unattended, especially in public places, and the importance of keeping their software and devices up-to-date. Encourage staff members to keep their devices in a safe location when they are not in use. One prevalent scam that is on the rise is sim card swapping.

In case this were to happen, use encryption to protect data. While most modern devices have encryption built-in, it may need to be turned on and configured. Fortunately, most devices have tools to remotely lock the device, erase the data stored on it, or retrieve a backup of its data. At the same time, if your organization allows for Bring Your Own Device, or BYOD, make sure your team backs up their photos and music. These items would be wiped from the device in the event that it was reported stolen.

Create a policy outlining what will happen if a device is lost or stolen, as well as the expectations. For instance, make note of who employees should report to, and encourage them in a positive, blame-free manner to report losses as soon as possible. Early reporting may help to minimize risk to the data, and staff members who aren’t fearful of reprisals are more likely to report promptly.

Avoid USB Drives and Removable Media

USB drives and removable media contain sensitive information and are easily misplaced. As they are openly shared, it becomes hard to track what they contain, where they’ve been, and who has used them. Hackers could also use USB drives to infect IT systems with malware. Reduce the likelihood of viruses by only allowing products supplied by the organization to be used. Another method is by using alternative means, such as corporate storage or collaborative tools such as OneDrive, FTP sites, or email.

Provide an Internal Who to Call List

Our last tip for working remotely is to make sure staff members know how to report any problems. This is especially important for security issues. If you work with a company like ThrottleNet, give them a call. If not, direct users to the appropriate support channels.

A Reliable Employee Who Can Work From Home

As a bonus tip, you need employees who can work remotely without supervision. Here are some interview questions that you can ask candidates looking to work for a remote position.

“How do you schedule your day?” looks for how a person schedules their time, perhaps by first checking emails, then having any meetings, and then working on daily tasks.
“How would you manage a project with a lot of people?” looks for how they work together on a project. This could be done through a document sharing service like Google Drive, where everyone can view and edit the same document.
“Why do you want to work remotely?” is a question that everyone answers differently. For example, some may want to stay at home with pets. Animal lovers will like to work with their furry friends by their side.

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