SUPPORT
MANAGED NETWORK
We’re Your 24/7/365 Maintenance Crew

IT+Reliability

BECAUSE 99% ISN’T GOOD ENOUGH. TRY 99.999%, INSTEAD

You invest in your IT infrastructure to increase productivity. When it’s offline, your staff might as well go home; machinery doesn’t operate, files can’t be accessed, data can’t be processed. With 24/7/365 remote monitoring, your ThrottleNet team ensures the health, availability, and performance of your entire network. We Know Before You Do Because we’re constantly monitoring your system, we’re able to do routine maintenance in the background and proactively detect potential failures before they occur. Some call it network performance optimization; we call it running full throttle.

AVERAGE COST OF DOWNTIME FOR A BUSINESS: $5,600 PER MINUTE

*Gartner, May 2017

IT+PRODUCTIVITY

DON’T KEEP PACE, SET IT. PEAK EFFICIENCY MATTERS.

Peak technology efficiency matters No, the robots aren’t gunning for your job. But using the right technology to improve productivity and drive down operational costs has helped ThrottleNet clients gain a measurable ROI advantage in the business marketplace.

Return on investment You’ve invested a lot in technology, and you deserve the highest return on that vital business investment. It doesn’t matter if you’re a manufacturer, a hospital, a law firm, or a convenience store; technology should make your team work faster, error-free and more efficiently. It helps increase productivity and growth.

Just Right Technology We’ve been in the managed IT services business for decades. We’ve been aroud for sol long because we have the proven expertise to make sure you have the right computers, servers, routers, printers, software and other technology in place to work smarter, not harder.

IT+VISIBILITY

SEEING IS BELIEVING. THERE IS NO HOCUS POCUS.

Managing your IT gives us visibility into the health of your network and the technology you depend upon to do business. From software and routers to your network and the servers that are the lifeblood of your business, we can see what’s performing and what’s not insuring your technology is running at optimal efficiency at all times. We even look for things that try to stay invisible such as cybersecurity threats from malicious hackers, malware and phishing attacks. We not only can spot these risks to your data, we can keep them outside of your IT network.

IT’S YOUR DATA; YOU’RE IN CONTROL.

OUR APPROACH

WE BELIEVE THAT EVEN THE BEST TECHNOLOGY CAN’T REPLACE IN-PERSON MEETINGS.

Our discovery process ensures a successful collaboration tailored to best meet your needs. First, we’ll meet for an initial Discovery. Then we’ll follow up for an on-site assessment, and finally, we’ll meet to present our suggested solutions and answer any questions.

HOW WE WORK WITH YOU:

DEDICATED vCIO & FIELD ENGINEER

Sure, every ThrottleNet employee is committed to your success, but two are dedicated to your business full-time. Your vCIO (virtual Chief Intelligence Officer) and Field Engineer will know your network inside-out. They are your primary contacts and will provide ongoing strategic direction and tactical support.

IMPLEMENT IT+SECURITY STRATEGY

Armed with comprehensive documentation of your network, our team will immediately address any critical issues discovered in our assessment, install security software, and prepare every device on your network for remote support.

ONBOARDING FOR YOUR ENTIRE COMPANY

Once you’re comfortable with ThrottleNet, we’ll make sure your entire staff is, too. We’ll introduce ourselves to your entire staff, show them the various ways to contact us for support, and train everybody on best practices for ‘digital hygiene’ to avoid common security risks.

HOW WE PROVIDE OUTSTANDING CUSTOMER SERVICE:

Remote Support: It’s like having an IT person in your office (without having to talk about Game of Thrones…unless you want to, of course). Our remote team is able to resolve 80% of all issues on the first call and usually within a few minutes. Emergency Support: While it doesn’t happen often, sometimes our clients require on-site support immediately. If that’s the case, we’ll dispatch a Field Engineer (and anyone else who’s needed) to resolve the issue to ensure that your business stays open for business. Scheduled Monthly On-Site: Even with the best team on the planet, there are simply things that cannot be accomplished via remote support. That’s why once a month your Field Engineer will visit your office to address any non-urgent issues and look for any changes in your network or business needs. Scheduled Quarterly vCIO: Your vCIO will monitor your business daily and work with Remote Support and your Field Engineer as they keep your network safe and secure. Additionally, each quarter they will meet with you to review the past quarter’s activity in detail.

CURIOUS TO KNOW HOW WE WORK?

Let us prove how Managed IT+SECURITY will deliver a safer, more reliable network.

ARE YOU READY FOR BETTER?

Contact us to schedule a FREE on-site consultation to see if we’re the best choice for your business.