KEEP TEAMS FOCUSED ON YOUR BUSINESS, NOT YOUR NETWORK.
YOU’VE GOT A COMPANY TO RUN;
WE’VE GOT YOUR NETWORK TO RUN.
ThrottleNet’s network management team makes sure your servers, routers, computers, backups, networks, software, and printers are operating at peak performance.
IT Management is defined in a variety of ways depending on whom you speak with. Some define it as having a company to call on when something goes wrong – this is not IT Management. Others define it as hiring an internal IT person for troubleshooting and new workstation installations – nor is this. And finally, some others would define it as having an antivirus solution installed on their computers – needless to say, this isn’t IT Management either.
SO, WHAT IS IT MANAGEMENT?
Obviously, everyone has a different definition, but ThrottleNet’s definition of IT Management is as follows:
▶▶ An outsourced IT partner that provides its clients with the solutions, people and support that allow you to focus on your business while we focus on your IT. We believe this to be the best approach since we feel business owners should be spending their time working on their business as opposed to working in their business – and IT is no exception.
WHAT COMPRISES AN EFFECTIVE IT MANAGEMENT SOLUTION?
This too is subjective depending on whom you ask but based on ThrottleNet’s 20+ years of experience working with a variety of organizations of various sizes across all industries, we’ve assembled a solution this is not only efficient, but also cost effective. This solution is known as Managed Network and is comprised of, but not limited to, the following:
▶▶ 24/7/365 monitoring of your network – hosted or premise based – which sends proactive alerts for any issues that may be detrimental to the performance of your network and, in turn, your business.
▶▶ A robust antivirus, antimalware, antispyware solution that is monitored, maintained and managed in real-time to ensure the solution can identify zero-day viruses – those that didn’t exist yesterday, but do exist today – in addition to mitigating the overall risk associated with malware, spyware and viruses.
▶▶ Backup Management in which a we perform daily backup checks and test restores to ensure your backups are viable in the event of a disaster or complete server failure.Vendor management where ThrottleNet works directly with your technology vendors to resolve issues allowing you to focus on your business as opposed to being stuck in the middle of a discussion between two technical people. The way we see it is if two technical people can talk tech together, issues tend to get resolved faster and without impacting your already hectic workday.
▶▶ Ransomware detection and mitigation tools that not only detect when a ransomware attack is taking place, but also quarantines the machine to ensure it doesn’t propagate any further while allowing ThrottleNet the ability to gain remote access for remediation and resolution of the issue.
▶▶ A Real-Time Dashboard that provides you with customized views and transparency into key performance areas of your network including, but not limited to, backup check verification, number of viruses mitigated and even the happiness of your users based on received customer service surveys.
▶▶ Server Management and maintenance for servers that are hoste locally and hybrid for servers located in your office, in Microsoft’s Azure hosting environment or both since no matter where the server is located, it still requires patches and updates as well as the ability to send alerts before a network related issue impacts your business.
▶▶ Security Awareness Training for all your users in which we review best practices around identifying phishing attacks, safely surfing the web and how to request support from ThrottleNet when you need it.
▶▶ A dedicated consultant, project manager and customer service representative in the form of your VCIO (Virtual Chief Information Officer) that handles everything from budget creation to project management in addition to meeting with you quarterly to review the prior three months activity on your network as well as making recommendations around what you can do to mitigate risk, increase efficiency or both.
▶▶ Unlimited support options in which your users request support directly as opposed to involving you or anyone on your team. We also feel support should not only happen quickly, but in the easiest way possible. We accomplish this by providing users a variety of contact methods including everything from a simple desktop chat feature, telephone, email or via our website.
Finally, the most important component of a solid IT management solution is an
IT partner that not only understands your business goals and objections but
can provide solutions to help you meet them.