Customer Experience

Give Your Customers an Amazing Experience

Customer experience has always been important to successful businesses, and especially so today. As we grapple with the chaos COVID-19 has caused, companies are identifying new opportunities to delight customers and win more business. With people increasingly turning to software and online services to meet their needs, businesses need to leverage the appropriate technology to serve them. While completing this new digital transformation, companies should take the opportunity to create an amazing and memorable customer experience. Adaptable businesses will be able to survive and thrive even in the wake of a global pandemic.

Seven Ways to Improve Customer Experience with Technology

Building a strong business technology foundation so you have the opportunity to operate, communicate, and serve your customers online. When business leaders are struggling to see the big picture, thinking about the following seven facets of the customer experience may help.

1 – Continuity

Can your business roll with the punches and maintain continuous operations when circumstances change quickly? If your technology failed you when employees transitioned to remote work, it’s time to implement secure remote access and equip your team with the appropriate devices and software.

2 – Communication

Modern customers expect to be able to get in touch with you easily and conveniently. When they reach out, they want to make certain they are heard. Minimizing wait time for responses and resolutions makes people feel cared for, especially when there are systems in place that keep them updated along the way.

Leverage technology in a way that prepares you to listen and respond effectively via email, phone, and online outreach channels. Leverage tools like the cloud for things like documents, forms, and templates. Use VOIP phone systems to route calls, monitor communications, record calls, and more. Facilitate good customer communication by giving your employees accurate and up-to-date customer and business data. Follow through with clear and effective communications during the entire customer experience.

The goal should be to unify your communications systems so they can work together and power up your business efficiency and service quality.

3 – Software

Depending on the nature of your company, your software needs may go much deeper than communication. When you work with a trustworthy and experienced MSP, you’ll get access to the right tools and advanced integrations that bring it all together. An MSP can also help you customize your software to configure it for your specific business needs.

4 – Security

Some consumers are still nervous about moving their customer experiences to the digital realm. They are wise to be cautious about security. Outsource your cybersecurity if that’s what it takes to build trust and make everyone confident that your customer data is safe.

5 – Training

Employees should feel confident and comfortable with the technology systems they rely on to do their jobs. Customers get uneasy when the staff is struggling and getting frustrated. Better tools, role-based configurations, and effective training will eliminate headaches

6 – Business Data

Protecting data is only part of what the best MSPs in St. Louis can do. Better IT also produces better data in the first place, which allows you to refine business processes and improve customer experience.

7 – IT Recovery Solutions

Do you remember the time your company was down for a minute but got right back online? Probably not, because there’s nothing to remember. Downtime that lasts hours or days, though, is much more memorable for employees and customers alike.

Gartner has estimated that downtime costs businesses an average of $5,600 per minute (over $300,000 per hour), and that was back in 2014. Now it’s even more important to address problems and bounce back quickly. Every minute matters, so make sure your IT support team has a good backup strategy and disaster recovery plan.

Best St. Louis MSP to Improve Customer Experience

When you’re focused on improving customer experience, the right technology can make all of the difference. Here at ThrottleNet, we’re consistently rated as the top MSP in St. Louis because of our ability to work across a variety of different industries. No matter your specific business needs, we’ll find a way to improve customer experience in a way that helps you win more repeat business. Contact us today, and our experts will put together a customized plan for you.

ThrottleNet Named #1 Best in IT by Small Business Monthly, Five Years in A Row

July 28, 2020—ThrottleNet is happy to announce that it has been recognized by Small Business Monthly as the #1 Best in IT in St. Louis. ThrottleNet works hard to provide top IT solutions for its local clients and is honored to receive this award.

After receiving multiple awards this year, including two others from Small Business Monthly (Best in Cybersecurity Firms in February of 2020 and Best in Reliability in April 2020), ThrottleNet is proud to now be recognized as the top IT company in St. Louis for FIVE YEARS in a row. We continue our mission to serve our community with top industry solutions and reliability.

Though the ongoing pandemic has impacted our business as well as many others in the area, we have recognized the need for us to be a trusted technology partner for each and every one of our clients. Their continued feedback has allowed us to tailor our services to better adapt to their needs, even in the middle of a global catastrophe.

George Rosenthal, President and Founder of ThrottleNet, expresses his appreciation for this award, saying, “Our team is concerned first and foremost with providing reliable IT services for our clients here in the St. Louis area. We have been fortunate enough to be named among the world’s top 501 MSPs, yet we feel truly humbled that our own community has put its trust in us so much that we can be named the best local Managed Service Provider. We are proud to offer advanced technology solutions to businesses and organizations right in our own backyard.”

About St. Louis Small Business Monthly

St. Louis Small Business Monthly is the source of strategy, management and innovation for St. Louis-area entrepreneurs and business owners. This popular local magazine offers Best in Business awards, Future 50 Business awards, and more based on votes from local readers and other reviews.

Looking for More Robust IT Services?

At ThrottleNet, we get to know each of our clients and their particular technology needs to provide them with the most valuable IT solutions. We are proud to have a long-standing reputation as a top industry provider and would be happy to work with you to optimize your digital infrastructure.

If you’re interested in learning more about our top-rated managed IT services, please don’t hesitate to contact us today.

Is In-House IT Holding You Back?

There’s just no way around it: most businesses can’t be successful without good IT practices. Unfortunately, it’s hard for many companies, teams, and leaders to keep up with their IT support because of the speed at which technology evolves. In recent years, more businesses in the St. Louis area have found a solution by outsourcing their managed IT support.

What Is Outsourced IT Management?

“Managed IT” can mean a lot of different things, and it really depends on what your company or team needs. Small business owners might outsource the management of their entire IT department. Alternatively, an in-house team, manager, or administrator may just need a little bit of help when they’re understaffed and overloaded. Managed IT services can cover all of the following and more:

Outsourcing Competitive Advantage

There are many benefits of outsourcing IT, and it can revolutionize the way some companies operate. When a business or team improves its use of technology, it immediately becomes easier to crush the competition. Our clients in the St. Louis area normally talk about six key ways in which outsourcing IT creates a competitive advantage.

1 – Increased Flexibility and Reduced Costs

Hiring a skilled IT team is difficult because the best technologists can command high salaries. The payroll balloons when you need someone to manage the network, someone to enable remote access, and someone for cybersecurity. Managed IT gives you access to a whole team of experts who can meet your specific needs, and you don’t pay for skills you don’t use.

2 – Cutting-Edge Solutions

It takes a long time to identify and implement the best technology solutions. The right managed service provider will help you stay up to date without spending hours reading up on the latest and greatest. Quality IT companies leverage years of training and experience to find efficient solutions while reducing expenses.

3 – Network Speed and Agility

Small companies are at a serious disadvantage against bigger companies that can afford faster, better technology. A managed network is one of the most efficient ways to increase speed and agility. You’re gaining access to the technology and expertise bigger companies have, but without paying for an entire in-house department.

4 – Eliminate Downtime

Preserve business continuity, minimize disruptions, and recover from disasters more quickly by leveraging solutions like the following:

Cloud Computing
Data Backups
Remote Access Capabilities

5 – Save Time and Resources

Outsourced IT management gives you more time to think about the big picture. There’s no need to pull someone from an important project next time trouble arises– just call your outsourced IT partner. When your team isn’t working on technology-related chores, they can focus on the core business of making customers satisfied.

6 – Improve User Experience

Not only will you have more time to focus on your customers, you’ll also be able to provide them with better interactions. Employees and clients alike will appreciate the opportunity to use intuitive dashboards and smooth login portals. Simultaneously, improved internal systems make it easier to call up accurate information whenever you need it.

IT for Competitive Advantage

The decisions you make today will impact your ability to compete and win in the future. Our team provides IT services to help companies near St. Louis do exactly that. Get your IT situation in line now and be poised for victory no matter what the future throws your way. Be ready for anything with ThrottleNet.

Step 1 is a complimentary network assessment and consultation. Contact us today to get started.

ThrottleNet Picks Up Awards for IT Reliability & Security

COVID lockdowns have changed the way businesses operate, creating an increased need for IT reliability. With so many companies in St. Louis operating remotely, it’s important to have reliable computer service that can hold everything together. This current situation makes us even more proud to be recognized as a top IT service provider in the area. Readers of St. Louis Small Business Monthly voted for our team at ThrottleNet for two awards already this year:

The second of these two awards is especially important to us because reliability is integral to what we do here at ThrottleNet. Even as businesses were grappling with the initial wave of shutdowns due to COVID-19, they trusted us to provide reliable IT services and security. Our work to facilitate continuous operations is intended to help businesses be more reliable for their customers and employees. We understand that IT is a means to an end for most companies, and our goal is to do our job well so you can focus on the bigger picture.

What Does Reliable Computer Service Mean to Us?

Simply put, reliability is a measure of how consistently something is able to perform as expected.

When it comes to technology like software, hardware, or your network, reliability is considered to be one of the most important attributes for businesses to consider. As a managed IT support company, our mission is to identify, implement, and maintain the most dependable software solutions for our clients.

That means your software runs right when you need it to, whether you’re on-site, in the field, or on the go. When you or your employees need some help in a crucial moment, friendly and knowledgeable support is available. More efficient business operations help reduce costs and free up resources you can use to run your business, not your IT network. On top of everything else, your customers can rest assured that you’ll be able to keep their data safe and private while meeting all of their needs.

Should I Outsource IT for Better Reliability?

Chances are, you’re not an owner, manager, or administrator at an IT company, which means your attention is required elsewhere. Business leaders often look at technology as an obstacle or a distraction, a necessary evil they need to get their job done. Outsourcing IT can help take work off your plate while giving you access to the most advanced, dependable solutions. When you have a team of experts working to keep your business operational and secure around the clock, you can stay focused on what matters most: taking good care of your customers.

If trouble ever does arise, the company in charge of your managed IT support can help with disaster recovery. Cloud computing and data backups will allow you to restore access and minimize disruptions. You’ll have resources like a team of experts and cutting-edge technology to get your business back on track as quickly and securely as possible. Best of all, you won’t have to spend your own time or pull employees off of important projects.

Improve IT Reliability in St. Louis

Looking for a solution that helps you stay reliable anytime, anywhere you can get an internet connection? Check out EverFuel, the new remote desktop solution powered by ThrottleNet! Secure remote access allows your employees to access their work computer no matter where they are. Learn more about how EverFuel safeguards reliable computer service for only $9.95 per month– no long-term commitment required.