Power Up Your St. Louis IT Department Support

Our round‑the‑clock monitoring works like a digital security guard that never needs sleep. A lightweight sensor on each device quietly checks performance and health every few seconds, sending an alert the moment something looks off. Most hiccups are fixed by our team before anyone in the office even notices, which means fewer last‑minute scrambles and calmer mornings.

Because we’re always watching, little issues rarely snowball into big outages. Clients tell us they now schedule maintenance instead of reacting to emergencies, saving overtime pay and a lot of stress. It’s a simple way to keep your business moving while your IT staff focuses on strategic projects.

Cyber attackers never sleep, so our protection doesn’t either. Smart firewalls, constantly updated antivirus, and real people in our secure operations center work together to block viruses, phishing emails, and ransomware around the clock. Multi‑factor logins add another lock on the door, making it hard for intruders to steal data or hold you hostage.

The real value is peace of mind. Knowing experts are watching for unusual activity means you can pursue new opportunities—like remote work or the latest in AI technology—without worrying that growth will invite new risks. Regular security reviews keep your defenses aligned with industry regulations and insurance requirements.

We treat your data like the lifeblood of your company. Automated snapshots run throughout the day and are stored for quick restores and disaster scenarios. These copies are tamper‑proof, so even ransomware can’t erase them.

If the unexpected happens—fire, flood, or human error—we can spin up clean copies of your servers in about an hour. Payroll runs on time, customer calls don’t go unanswered, and you avoid the “how do we start from scratch?” panic that cripples so many businesses after a ransomware crisis.

ThrottleNet’s TN TechHub replaces messy spreadsheets and endless email threads with a real‑time dashboard that’s as intuitive as a weather app. It’s your single source of truth for all things technology! From one screen you can track open tickets, device health, license renewals, cybersecurity scores, and upcoming projects so you instantly know what needs attention and what’s already handled.

Custom widgets let each leader—finance, HR, operations—see the metrics that matter most to them without diving into technical details. For deeper insight, drill down from the traffic‑light overview to device‑level history, ticket conversations, or live performance charts. TechHub in your pocket. Whether you’re answering auditor questions or forecasting budgets, the information you need is never more than a tap away.

Reliable Server Management and Maintenance services keep your servers—whether on-site, in Microsoft Azure, or a hybrid environment—secure and up to date. IT providers should take care of patches, updates, and continuous monitoring to detect and resolve potential issues before they affect your operations.

Software patches, hardware warranties, and surprise cloud fees can feel like a moving target. We install updates during off‑hours, track warranties so you’re never caught with unsupported gear, and trim unused storage to keep monthly bills in check. Regular checkups catch small quirks before they turn into downtime. Because your systems stay healthy, employees see faster logins, fewer glitches, and better overall performance. It’s like routine oil changes for your entire digital engine—small, predictable costs that prevent big, expensive repairs later.

When it’s finally time to replace aging equipment, we handle quotes, vendor negotiations, and after‑hours installation, ensuring your refresh projects are painless and on budget. With your managed IT team handling everything behind the scenes, you can stay focused on your business, confident that your network is operating seamlessly.

Big‑picture guidance shouldn’t require a full‑time executive salary. Our Virtual Chief Information Officers (vCIOs) provide high-level IT strategy, budgeting, and technology planning to ensure your IT aligns with business goals. With expertise in long-term IT roadmaps, compliance, and risk management, our vCIOs help your business make informed, strategic technology investments. Your VCIO partners with you on IT budgeting, leads essential projects, and provides quarterly reviews to assess network performance while suggesting ways to enhance security and efficiency. 

Friendly Strategy Sessions

Each quarter, you’ll meet with a virtual Chief Information Officer who translates tech options into plain business outcomes—“cut costs,” “speed up hiring,” or “keep auditors happy.” Together, you’ll map out the next 12 months and decide which projects matter most.

This roadmap keeps everyone on the same page—from finance to HR to the C‑suite—so technology decisions support company goals instead of becoming expensive side quests. Past clients have used these sessions to negotiate better software pricing and plan smooth office expansions.

Because your vCIO sits at the table for budgeting and vendor meetings, they can often secure discounts, uncover overlapping subscriptions, and ensure new tools actually fit the plan—saving money and headaches down the road.

Streamline IT issue tracking and resolution with our efficient ticketing system. Get real-time updates, automated workflows, and priority-based task management, ensuring IT requests are resolved quickly and effectively. When a member of your team encounters a technical issue—whether it is a printer error in Accounting or a forgotten password minutes before a critical sales presentation—assistance is available in less than two minutes.

Intelligent call‑routing software directs each request to the engineer best qualified to resolve it, ensuring swift remediation and a consistently high first‑contact resolution rate. Every service interaction concludes with a brief client satisfaction survey. The resulting feedback enters our continuous‑improvement program, underpinning the 99 % satisfaction score our help desk maintains across thousands of monthly tickets.

To minimize repeat incidents, we produce branded knowledge‑base articles and concise, two‑minute instructional videos that address frequently asked questions. This self‑service library empowers employees to find answers independently, further reducing ticket volume and expediting future resolutions.