The machines are rising to take over the help desk. Should we be worried?
According to a recent article citing statistics from Garter, by 2019, artificial intelligence is primed to take over 30% of IT support capacity, and within 10 years, they predict that virtually every application will incorporate some type of AI.
As a managed services provider, is AI something destined to force us to wave a white flag?
While IT automation trends in a positive direction with its design on making some of the day-to-day components of IT more efficient, it can’t replace many of the elements that make managed services such a successful model for us, as a provider, and you, as a client.
In fact, IT process automation is something that we should embrace, as in the future it can help us provide better IT services to our clients.
If IT automation continues to trend forward, it can provide managed service providers opportunities to grow business while reducing costs and providing a greater level of service to its customers. We feel it is important to continue offering the best product available and remain on the cutting edge of industry trends.
If automation truly is the wave of the future, we, as a managed services provider can embrace it, because it allows us to:
Do More with Less for More Clients
The managed services industry is extremely competitive, and to be successful, providers must be able to provide customers with a high-quality product at an affordable price. IT process automation can help speed up some service offerings, and free up resources to focus attention on growing business and providing the same quality services to more and more clients. Efficiency also translates into improved profitability.
One goal many business have is to continue growing and effectively scale resources to meet growing demand. By automating some IT processes, MSPs can scale more efficiently, and maximize resources for their customers.
IT process automation can make policy creation and ensuring compliance both for the MSP and its clients much more efficient. Industry regulations continue to tighten as data security becomes a greater universal concern and cloud adaptation continues to grow.
Focus on What’s Truly Important for Us & Our Clients
We say it all the time about managed services. Outsourcing certain aspects of in-house IT services allows a company to put their fuel to the fire that is innovation and shifting focus into revenue-generating opportunities.