New Programs Provide Real Live Local Assistance Anytime You Need Them
ST. LOUIS, MO — February 9, 2017 — ThrottleNet, a leading IT firm based in St. Louis, Missouri, has announced two new 24 hour IT support and assistance programs designed to give local businesses peace of mind and nonstop technical protection with their Rapid Response.
With these new initiatives, ThrottleNet brings real, around-the-clock help from real local people — not overseas call centers or automated systems. The programs, Rapid Response and 24 Hour Help Desk IT Support, are built to ensure that critical systems stay online, protected, and fully supported even when the office lights are off.
Continuous Monitoring with Rapid Response
Rapid Response is a powerful 24 hour IT support program built for the realities of today’s nonstop business environment. It’s designed to detect, diagnose, and fix issues that occur overnight and outside of standard business hours.
The program includes full-time monitoring by ThrottleNet’s local network engineers who continuously watch all incoming server alerts. When a potential issue arises — whether it’s a failing hard drive, memory error, or connectivity problem — ThrottleNet’s team immediately takes action to remediate the issue before the start of the next business day.
If an overnight issue can’t be resolved remotely, ThrottleNet dispatches its first available field technician the following morning. The on-site engineer resolves any outstanding issues quickly and identifies root causes to prevent recurrence.
This proactive, hands-on model minimizes downtime, protects productivity, and ensures that no St. Louis business wakes up to a tech disaster.
24 Hour Help Desk IT Support
ThrottleNet’s 24 Hour Help Desk IT Support provides live, local human assistance whenever problems strike — 24 hours a day, seven days a week. Business owners and their employees can reach a real technician by phone, remote chat, or email for immediate support.
This local help desk is more than just a troubleshooting line. It’s a business continuity resource that allows companies to address technical issues the moment they arise — whether that’s late at night, early in the morning, or during a weekend project.
By combining accessibility and local expertise, ThrottleNet empowers organizations to operate confidently, knowing that qualified technicians are always one call or click away.
Why 24 Hour IT Support Matters for St. Louis Businesses
Many business leaders underestimate the impact of after-hours network failures until they experience one. Servers crash, security updates fail, or hardware components die in the middle of the night — leaving companies scrambling to recover when employees arrive the next morning.
“Problems with servers, networking switches, storage arrays, or any other critical network device can happen at any time and wreak havoc on a business, as extended downtime can cause profits to take a hit,” said George Rosenthal, President of ThrottleNet. “A large percentage of these network outages and disasters actually occur overnight when a business is least expecting it. That’s why we created Rapid Response — to have someone looking out for you 24 hours a day, seven days a week.”
Rosenthal emphasized that the new 24 hour IT support programs were designed specifically to eliminate this pain point for St. Louis companies that depend on continuous uptime.
Not All IT Companies Provide True 24/7 Service
While many managed service providers (MSPs) advertise “after-hours support,” most rely on on-call systems or outsourced call centers. These setups often come with long delays, limited technical expertise, and no real service guarantees.
Rosenthal explains: “Most IT companies use an on-call system with poor response times and limited accountability. Now, business owners can rest easier knowing that someone is watching over their network 24/7 — with real, certified engineers and network technicians available right here at our local IT support center in Crestwood, Missouri.”
ThrottleNet’s 24 hour IT support model is fully staffed locally, meaning every call is answered by a ThrottleNet technician familiar with the company’s systems and service history. There’s no script reading or ticket routing overseas — just fast, knowledgeable solutions from people who live and work in the St. Louis community.
How Rapid Response and 24 Hour Help Desk Work Together
While both services stand on their own, they are most powerful when combined.
- Rapid Response ensures constant system monitoring and proactive network protection — identifying and resolving issues automatically.
- 24 Hour Help Desk provides personal communication and real-time problem solving for users who need direct assistance.
Together, they deliver complete coverage — from automated alert management to hands-on support — that keeps businesses secure, productive, and connected every hour of the day.
This dual-layer approach is especially valuable for small and midsized businesses that rely on technology but may not have the budget for an in-house overnight IT team.
Real People, Real Results, Real St. Louis
ThrottleNet’s philosophy is simple: Local service builds trust.
Every ThrottleNet client benefits from working with certified technicians who are part of the St. Louis community. The company’s Crestwood-based Network Operations Center (NOC) is staffed 24 hours a day by engineers trained in cybersecurity, infrastructure management, and data recovery.
That local connection matters — not just for responsiveness, but for reliability. When businesses call for help, they’re not waiting for someone in another time zone to pick up. They’re speaking directly to an expert who understands their network, their goals, and their local environment.
The Cost of Downtime
Industry studies show that the average cost of network downtime for small to midsized businesses can range from $5,000 to $20,000 per hour, depending on size and industry.
When a server fails at midnight, every minute counts. ThrottleNet’s 24 hour IT support programs are designed to reduce that cost dramatically by identifying and resolving problems before they escalate.
In addition to preventing unplanned downtime, 24/7 monitoring also enhances cybersecurity readiness — ensuring that malware, ransomware, or suspicious activity is detected and stopped in real time, not hours later.
Why Businesses Choose ThrottleNet
ThrottleNet has become one of the most trusted names in managed IT services in St. Louis for a reason.
With a 2-minute average response time, 93% same-day resolution rate, and award-winning customer service, the company continues to raise the standard for IT performance and reliability.
Businesses that partner with ThrottleNet benefit from:
- 24/7 proactive system monitoring and maintenance
- Live help desk support from local engineers
- Predictable monthly pricing with no hidden fees
- Scalable solutions for growing organizations
- A $500,000 Cybersecurity Protection Guarantee
For companies seeking complete peace of mind, ThrottleNet’s 24 hour IT support in St. Louis delivers reliability that never sleeps.
About ThrottleNet Inc.
ThrottleNet, Inc. is celebrating its 17th anniversary in 2017. Specializing in outsourced IT through Managed Network Services (MNS), the firm has won multiple awards, received recognition as the Top IT Firm in St. Louis for 2016 by Small Business Monthly Magazine and has been named Best In Customer Service and Best In Value year-after-year by the Magazine. The firm was named one of the Largest Information Technology Consulting Firms by the St. Louis Business Journal, among other accolades. ThrottleNet Inc. offers an array of technology services and products to help business owners achieve their corporate goals and accelerate business growth. These include Virtual CIO, Managed Back-up, cloud computing, custom software and mobile application development. Its outsourced Managed Network Services help companies improve their technology uptime and IT capabilities while, at the same time, reducing costs. Partnering with ThrottleNet offers businesses a variety of benefits to include ongoing insights on business and technology through its live program “TN Tech Talk” aired on Periscope and available at the ThrottleNet website /media/techtalk.
To learn how to accelerate your IT visit ThrottleNet online at .
