Healthcare IT Support for Clinics, Practices & Medical Facilities

Healthcare doesn’t stop—even at 2 a.m.—and neither do we. ThrottleNet’s dedicated healthcare IT support desk is staffed around the clock with trained technicians who understand medical workflows. Whether providers are locked out of their EMR system, patient records are slow to load, or Wi‑Fi access in patient rooms is unstable, our team jumps into action, often diagnosing and resolving issues within minutes. We offer both remote and local on‑site support, ensuring minimal disruption to operations. And because our techs are healthcare-savvy, they use the right terminology and procedures, letting your staff focus entirely on providing care.

Keep your organization running smoothly with around-the-clock remote monitoring as part of our fully managed IT services. We proactively identify and address potential issues before they disrupt your workflow by leveraging intelligent alerts, automated remediation tools, and a structured escalation process. By stopping problems before they escalate, we reduce downtime, safeguard productivity, and give you confidence that your systems are always under watch.

Our managed IT platform constantly evaluates network health, scans for security gaps, and detects unusual activity in real time. With detailed performance reports and a dedicated team overseeing your environment, you’ll know your infrastructure isn’t just being monitored—it’s being actively optimized to maintain reliability, security, and compliance with industry standards.

Healthcare organizations hold some of the most sensitive data—making them primary targets for ransomware, phishing, and data theft. Protect your organization from advanced cyber threats with our managed IT support. To mitigate your risk, we deploy enterprise-level cybersecurity designed specifically for healthcare:

Even a brief system outage can disrupt care and compliance. Ensure business continuity with fully managed backup. ThrottleNet provides reliable business continuity planning that ensures critical EMRs, imaging data, and billing systems are always backed up and ready for recovery.

• Automatic backups of all essential data and applications, including EMR and imaging archives.

• Integrity testing to confirm your backups are always usable.

• Multi-location redundancy for additional layers of protection in the cloud or hybrid environments.

• Predefined recovery plans for cyberattacks, hardware failures, or natural disasters.

• Regular simulation drills so your team is confident recovery will be seamless and fast.

Your medical organization stays operational even during unexpected disruptions. Our disaster recovery strategies are designed for real-world impact—covering everything from accidental deletions to full system outages. We routinely test recovery plans to make sure they’re effective, and we provide documentation to keep your team prepared for any scenario. 

Protecting patient privacy isn’t just important—it’s a legal requirement. ThrottleNet’s HIPAA-compliant IT solutions are built to secure PHI and meet the most rigorous healthcare regulations. ThrottleNet delivers layered security protection through managed IT services that include endpoint protection, firewall management, email filtering, and real-time threat monitoring. Our dedicated cybersecurity specialists stay ahead of evolving threats, deploying proactive defenses that keep your systems secure. We protect your infrastructure and data with a responsive support model that reduces risk and limits exposure.

• Full data encryption for both storage and transfers.

• Role-based access control with MFA to keep patient information restricted to authorized staff.

• Audit-ready reporting and logs for easy compliance documentation.

• Continuous monitoring to flag policy violations or anomalies instantly.

• Proactive security reviews to keep your systems aligned with evolving healthcare regulations.

We also conduct regular audits and vulnerability scans to identify risks before they impact your firm’s reputation or operations.By maintaining strict access controls and audit-ready logs, our managed IT security services protect both your operations and your reputation.

Stay fully informed and in control with TN TechHub, ThrottleNet’s centralized IT management portal. Designed for complete transparency, TechHub puts all your critical IT performance data in one secure, easy-to-navigate platform. Instead of juggling multiple tools or waiting for updates, you can instantly see how your entire IT environment is performing—whether it’s EMR systems, patient portals, network infrastructure, or backend servers.

With live ticket tracking for monitoring of your healthcare IT support, you always know exactly where requests stand, who’s working on them, and when they’ll be resolved. No more email chains or guesswork—your team stays updated in real time, reducing stress and keeping operations moving smoothly.

Performance dashboards give a clear view of key metrics like network uptime, server health, and backup status. If there’s a potential issue, you’ll spot it immediately before it impacts patient care. The platform also includes a robust knowledgebase, offering quick, step-by-step guides to resolve common IT issues, FAQs, and training materials—empowering staff to find answers fast without waiting for support. User satisfaction feedback tools provide valuable insights into how your team is experiencing IT services, ensuring your staff always receives the level of care they need.

With TN TechHub, you’re not just monitoring—it’s a proactive command center. You can manage IT services, track support history, review malware prevention stats, and even monitor end-user satisfaction in one intuitive interface. It gives your organization unmatched visibility, control, and confidence that your healthcare IT systems are secure, optimized, and running at peak performance—so you can focus entirely on delivering quality patient care.

ThrottleNet’s managed IT services include full-service server support—whether on-site, in Azure, or in a hybrid environment. We manage patching, updates, monitoring, and maintenance to keep your systems running at peak performance. Your servers are the backbone of your healthcare operations, powering EMRs, patient portals, billing software, and more. ThrottleNet keeps them reliable and secure with:

• Routine software updates and patches for all systems.

• Continuous monitoring for storage capacity, CPU performance, and error alerts.

• Enhanced security hardening to prevent unauthorized access.

• Flexible support for hybrid environments hosted on-site or in the cloud.

• Proactive fixes to resolve potential issues before they impact staff or patients.

Our proactive approach to server care ensures your systems stay ahead of potential issues before they disrupt patient care. With advanced monitoring, scheduled patching, and preventive maintenance, we minimize risks like downtime, slow EMR performance, and security vulnerabilities. This means your staff can rely on consistent, high-performing systems day after day, while you gain peace of mind knowing critical medical data and applications are always protected.

ThrottleNet’s vCIO services deliver more than technical oversight—they provide long-term IT leadership that aligns with your healthcare strategy. Acting as your virtual Chief Information Officer, your dedicated vCIO becomes an extension of your team, offering expert insight on budgeting, compliance, project planning, cybersecurity policy, and vendor management.

Through structured quarterly business reviews (QBRs) and goal-focused technology planning, your vCIO builds and maintains an actionable roadmap to support your organization’s growth, risk management, and digital transformation. Unlike traditional consultants who hand over generic reports, ThrottleNet vCIOs continuously evaluate your IT environment, recommend real improvements, and help you plan for the future—whether you’re expanding locations, upgrading cloud infrastructure, or preparing for audits.

Healthcare IT should enable growth, not just maintain operations. Our Virtual Chief Information Officer services give you expert planning to align technology with your practice’s future.

• IT budget forecasting and planning for scalable growth.

• Quarterly technology reviews to ensure performance and compliance.

• Strategic roadmaps for EMR upgrades, cloud migrations, and telehealth expansion.

• Vendor oversight for trusted healthcare technology partnerships.

• Risk and governance insights to future-proof your infrastructure.

Our vCIO services ensure technology drives measurable value for your healthcare organization. With clear roadmaps, budget alignment, and risk management strategies, you’ll be empowered to make smarter IT investments that enhance operations and support future growth. Instead of reacting to tech problems, you’ll have a proactive plan that aligns IT with your long-term vision.

Healthcare IT support is only as valuable as your team’s ability to fully leverage it. ThrottleNet helps healthcare organizations streamline operations, secure patient data, and improve staff productivity with end-to-end IT support and professional services tailored to the healthcare industry.

Our team simplifies onboarding and offboarding by managing accounts, licenses, and devices with a proven 30-day integration process. From network mapping and documentation to permissions access and security reviews, we ensure new hires are ready to work from day one—while departing employees are offboarded seamlessly to prevent lingering access, data loss, or compliance risks.

Need to upgrade infrastructure or adopt new tools? Our Professional Services team supports hardware refreshes, major software upgrades, and AI-driven automation projects that streamline daily tasks. We also provide secure cloud solutions—from file sharing and email hosting to document management and cloud application integrations—so your team can collaborate easily while maintaining HIPAA compliance.

Whether you’re migrating to the cloud, integrating new platforms, or automating processes, our experts make every transition smooth, secure, and scalable to meet the evolving needs of your healthcare organization.

Healthcare providers can’t afford downtime or data risks. ThrottleNet delivers HIPAA-ready cloud hosting, hybrid cloud environments, and secure virtual desktops that give your team seamless access to EMRs, telehealth platforms, and patient data—anytime, anywhere. Whether you’re expanding telehealth services, modernizing outdated systems, or migrating to the cloud for the first time, we create a cloud strategy that aligns with compliance requirements and your operational needs.

Our healthcare cloud services include:

• Virtual desktop infrastructure (VDI) for secure access to hospital systems

• Encrypted cloud hosting with private, public, or hybrid options

• Remote endpoint monitoring to keep devices patched, secured, and backed up

With continuous monitoring and strict access controls, we ensure your healthcare data stays protected, available, and compliant.

In healthcare, compliance isn’t optional—it’s essential. ThrottleNet helps you maintain HIPAA and HITECH readiness while reducing the risks of data breaches, unauthorized access, or failed audits.

Our compliance-focused IT support initiates CISA standards and includes:

• Risk assessments that identify vulnerabilities in your infrastructure and user practices

• Policy templates for secure data handling, password requirements, and retention policies

• Encryption and multi-factor authentication enforcement for all devices and applications

• Secure communication tools for staff and patients

• Audit trail logging & documentation to support HIPAA audits and investigations

We ensure your healthcare organization stays audit-ready, secure, and trusted by patients who depend on you to protect their sensitive information.