A small business needs a small army of people to make business grow, with an organizational chart usually featuring management, HR, standard employees and of course, in house IT support, right?
Depending on the size of a business “in house IT support” can be defined as a guy or an entire department.
Management and HR are very good at what they do, but one thing they don’t do is IT. While not trained in this field, these people are tasked with hiring in house IT support. Resumes and personality work well to gauge an employee’s ability to fill a cubicle but only go so far with highly technical individuals.
Here are some things to be aware of when considering keeping IT in house vs. hiring an outsourced solution.