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ThrottleNet

Managed IT services, support and cybersecurity

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Covid-19 Response

YOUR SAFETY IS AND ALWAYS WILL BE OUR TOP PRIORITY.

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MOVING FORWARD IN THE
“NEW” NORMAL

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“We’re in this together”, is a phrase that has become synonymous with The COVID-19. For ThrottleNet, this phrase couldn’t ring more true.

As an essential business, ThrottleNet’s capabilities were put to the ultimate test as customers leaned on us to shift their entire workforce to a remote and mobile platform practically overnight. As conversations shifted from sales figures to home offices, zoom meetings, remote access, internet connections, cameras and home schooling ThrottleNet was busy making sure business could charge ahead despite the new challenges. Meanwhile, making many of the same changes internally to protect our staff. Together our teams and our customers were able to safely move forward during this most unsure time.

WHAT'S NEXT?

Like many of you, we are anxious for things to get back to normal, but also want to be as cautious as we can at the same time.

The state of Missouri began Phase 1 on Monday, May 4th. St. Louis City and St. Louis County have recently announced that the plan is to open things back up and begin phase 1 on Monday, May 18th and will last through May 31st at which time it will be reevaluated.

As everyone is mentally preparing to gradually go back to work we want to make sure ThrottleNet is doing our part to make people continue to feel safe. As such, we are making several adjustments to our service delivery model for when the economy as a whole does start to open back up. This will include, but not be limited to:

Office Visits

For all required onsite visits, our technicians will be practicing social distancing, wearing gloves and a mask until deemed otherwise unnecessary by both parties. The technician will also be required to pass a forehead temperature check prior to departing our office.

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SECURE CURBSIDE DROP-OFF:

As an alternative to onsite visits, where applicable, we will be offering a secure curbside drop-off (e.g. Laptops, desktops, cell phone, tablets, etc.).

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NEW INSTALLS:

For new equipment installations, ThrottleNet will unbox and set up the equipment at our office per usual. Prior to boxing back up for onsite delivery, we will properly sanitize all outside areas of the equipment using antibacterial wipes.

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CLIENT DROP-OFF:

For any customers wishing to drop off equipment for repair/replacement at our office, we will again and coordinate in each scenario for someone to meet you. We will properly sanitize all outside areas of the equipment prior to delivering it back to you and additionally dust out the insides where applicable.

SAFETY INSIDE THROTTLENET

Without our team, nothing is possible, which is why internally we are also making changes to make our own employees feel safe! This will include installation of dividers between our workstations, forehead temperature checks on all employees coming into work each day, widely available sanitation wipes and regular disinfection of high-traffic areas, 6-ft distancing rules, practicing self-quarantining per CDC guidelines and more.

WE WANT YOU TO REST ASSURED THAT WE ARE DOING EVERYTHING POSSIBLE TO MAKE IT EASIER FOR YOUR TEAM TO FEEL SAFER AND MORE COMFORTABLE AS THEY GRADUALLY COME BACK TO WORK.

IT'S A
WIN-WIN!

THROTTLENET WILL...

  • PAY ME $250 FOR A QUICK IT MEETING*
  • OFFER FREE SERVICES FOR THE FIRST 30 DAYS **
  • PAY ME $1,000 IF I DECIDE TO LEAVE WITHIN THE FIRST 30 DAYS.
  • NOT REQUIRE A CONTRACT, I CAN LEAVE AT ANYTIME.

THAT'S RIGHT!
SO WHAT ARE YOU WAITING FOR?

LET’S GET STARTED.

OR CALL 866-826-5966
* To qualify for the offer you must be a business owner or a decision maker, with 10 or more workstations or users that currently outsources IT, or wants to explore this option.
** Only includes Managed Network monthly support fee. Other exclusions may apply.


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ThrottleNet Inc.
ThrottleNet Inc.
4.9
Based on 160 reviews
See all reviews
Mike Thaman
Mike Thaman
22:12 10 Jun 20
Locating archive files.
John Deters
John Deters
19:01 02 Dec 20
Never get off the phone with their support folks without having a resolution or well defined next steps at a minimum.
Bryan West
Bryan West
17:06 06 Oct 20
HAD ISSUES WITH A WEBSITE AND DOWNLOADING DOCUMENTS. DAKOTA ASSITED ME PROFESSIONALLY AND EXPEDITIOUSLY. ALLOWED ME TO GET RIGHT BACK TO WORK. THANKS DAK!
Kevin Frankenberg
Kevin Frankenberg
17:34 12 Nov 20
My problem was resolved quickly and I was able to get back to work with minimal downtime.
Dana Woodall
Dana Woodall
13:19 06 Jul 20
Google Chrome browser wouldn't open even after re-starting my machine and re-installing. Jimmy figured out my Chrome profile was corrupted and fixed it quickly. Very helpful so I can remain productive the rest of the day and beyond.
Lou G
Lou G
12:43 11 Jan 21
They always get my work computer back to normal asap👍
Shaunalyn Boad
Shaunalyn Boad
20:28 01 Dec 20
Robert Douglas was amazing support! The best online support I have ever experienced! Thank you Robert for getting my home office set up! Totally happy with his support!
Albert Ortiz
Albert Ortiz
13:59 15 Sep 20
quick response to the ticket and then quick resolution. Thank you Throttlenet
Roxanne Mhoon
Roxanne Mhoon
18:57 28 May 20
Dakota and the company gives quality service that is well deserving of praises. FOR ALL YOUR NEEDS SEE DAKOTA. he'll gIT you taken care of
rick vermillion
rick vermillion
16:58 27 Aug 20
Even when they were busy, there was a quick response.
Pam Wilshire
Pam Wilshire
23:19 01 Dec 20
Joshua was helpful and eased my anxiety. Financial Drive was down and everyone had gone home. He had me up and running in less than 15 minutes.
Jessica Fox
Jessica Fox
18:19 19 Oct 20
Throttlenet has friendly employees. They are usually prompt to fix issues. I'd recommend to other businesses.
Kristen Schade
Kristen Schade
13:59 07 Jul 20
Top notch! The folks at Throttlenet know their stuff. They keep us updated on the latest information and always respond quickly and kindly to our requests. Highly recommend!
Anuj B
Anuj B
18:01 25 Aug 20
Were able to solve my computer issues in a very quick and efficient manner
Michael Spengler
Michael Spengler
14:47 05 May 20
The team at Throttlenet always helps when we need it. Recently, Kevin Cowgur assisted me with writing a powershell script to automate some Sharepoint email communications that saved my team a lot of time and work. Anytime I have needed to reach out to Throttlenet my issues have been resolved satisfactorily.
Justin Reppy
Justin Reppy
19:32 04 Dec 20
Fixed the issue and was very helpful. Didn't have to wait long.
Eldon Hopp
Eldon Hopp
18:30 28 May 20
Over the last few months I've worked with Nick Turnbough and Greg Evert both were extremely helpful and very professional. 10/10!!
Brad Goldenberg
Brad Goldenberg
19:26 01 Jun 20
Great Company!
Mark Dierker
Mark Dierker
00:24 30 May 20
I was dealing with a complex issue with my current service provider. It was then I decided to contact Dakota McCaine. In which not only did he go out of his way to help me but also provided solid solutions to resolve my problem in a very timely manner. To cut to the chase I would highly recommend Dakota to assist any customer with their needs. He has a tremendous passion for the work he does and the results are proven in his dedication from listening to the problem first then offering guided solutions.
Annette Ackley
Annette Ackley
23:57 23 Nov 20
I was having trouble with space on my computer and the associate that answered my request was knowledgeable and quick at responding and resolving my issue. I am completely satisfied with the quality service I received.
eldon Hopp
eldon Hopp
13:32 19 Jun 20
Gerg Evert help me out tremendously. The last thing I need is computer problems but with out fail, I get Greg he makes it look easy.. Thank you Greg Evert and Throttlenet!!
Wendi Newell
Wendi Newell
14:26 04 May 20
Quick fix. Good job. Thanks for the help.
Tonya Mazurek
Tonya Mazurek
17:29 13 May 20
Joshua Maulding was responsive and listened to my issue. He made sure issue was fixed and I didn't need anything else prior to us ending the session. Much appreciated.
Stanley M. Hoffman
Stanley M. Hoffman
12:45 01 Jul 20
Nick fixed my drive configuration problem efficiently today. Thank you.
Ron Tisius
Ron Tisius
14:02 14 May 20
The service techs at Throttlenet have been very prompt in responding to our needs. No long hold times, and the techs make sure that you are completely satisfied before closing out a ticket. I recommend their service to anyone.
Geralyn Erwin
Geralyn Erwin
21:32 08 Sep 20
I had multiple computer issues I needed resolved. They were patient, helpful, and resolved all the problems one at a time. Professional, responsive, and MOST helpful!
Kenny Haegele
Kenny Haegele
18:54 22 May 20
Justin Dyson has gone out of his way to help on a number of projects for us. Great service!
Robert Swanger
Robert Swanger
15:31 14 Aug 20
Great service by Jimmy Huckstep. Prompt response and resolution. keep it up.
Larry Gross
Larry Gross
16:39 02 Dec 20
Had issues with Cirrus in Outlook. Robert did a great job in working through it and we finally got it resolved.
sharon lewis
sharon lewis
20:52 13 Jan 21
I would like to thank personally Joshua Maulding, from Throttlenet the company did good hiring him don't know how long he's been with the company but every time I call with a major or minor problem he helps me out. Outstanding personalityTrottleNet is a good company I love the work they do
Greg Cosgrove
Greg Cosgrove
15:18 10 Aug 20
Very quick response time. Fixed issue almost immediately.
Allison Dorsey
Allison Dorsey
01:01 03 Jun 20
Dakota was very helpful!
james watson
james watson
19:52 02 Jun 20
Nick was great: professional and quick at resolving my concern. I appreciate great service. Thank you!
Todd Overby
Todd Overby
15:49 08 Dec 20
Josh M is so great to work with. Very thorough and patient. I appreciate the work to get our website back up and going. Always nice to know that our issues are taken care of in a very timely matter
Christy Peasel
Christy Peasel
12:43 20 Oct 20
I received a very quick response from Jimmy and he got me up and going very quickly.
Stacey Fields
Stacey Fields
18:47 07 Jan 21
Great service, professional, and they do not make you feel "tech" dumb at any time.
Kayla Hawk
Kayla Hawk
16:22 09 Dec 20
I sent a message for help and Jimmy H. answered within one minute. He was able to assist me and fix the issue I was having within minutes. Very good service!
Steve Poniewaz
Steve Poniewaz
19:24 01 Jun 20
Great Job by Joshua today!
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