Can you trust your IT company?
How do you know if you can trust your IT company to deliver quality service and integrity in your working relationship? The unfortunate truth is you can’t ever really know. That kind of psychic insight is far too powerful for the general public. The best you can do is examine past behavior to predict the future as best as you can. This means teaching yourself what to look for and doing your best to research trustworthy sources of information like the Better Business Bureau.
ThrottleNet, now accredited by the Better Business Bureau with an A+ rating, guarantees quality and trust when working with our clients. Being accredited by the Better Business Bureau demonstrates the ethical environment in which we conduct business. With this accreditation, future and current ThrottleNet clients have the ability to see the transparency within our business, and allows us to maintain our reputation of trust within the MSP and business IT marketplace.
“Transparency is a core value of the way we do business at ThrottleNet,” says George Rosenthal, president and founder. “From our open book management to the way we manage networks and how we support our business IT clients, it is part of who we are. I think earning an A+ rating from the Better Business Bureau is a reflection of how well this approach works for us and our clients. It is nice to officially earn that badge of distinction so people will know up front that they can expect both a high level of integrity and quality service from ThrottleNet.”
Marketplace Trust for 107 Years and Counting
The Better Business Bureau, serving consumers since 1912, creates a form of trust between businesses and its customers. Today, this accreditation continues to convey value to customers. The Better Business Bureau holds businesses accountable for meeting a standard of trustworthiness and quality. Each accredited business has a public profile that reflects their BBB accreditation. This profile displays our rating, products and services, customer reviews and complaints, and hours of operation.
The Meaning Behind Our A+ Rating
Better Business Bureau’s ratings embody the opinion made over how much a business is most likely to reach out and connect with their customers. These ratings are also based on accessible information about the business, which includes complaints that have been acquired from the public, and uses this information from data sources available to the public and other businesses. The Better Business Bureau assigns a rating from within the range of A+, being the highest possible rating, to the lowest, which is an F rating. Businesses with a rating of B or higher are qualified to become accredited. These ratings are all based on 16 different factors, some examples include number of consumer complaints, patterns of consumer complaints, the time it takes to receive a response in regards to the complaint by the company, the amount of time in business, etc. Furthermore, the Better Business Bureau successfully settles 70% of all filed complaints (Investopedia). This allows for better interaction between our company and our customers, and demonstrates our reliability throughout our business.
The Transparency of IT
Being accredited by the Better Business Bureau further allows ThrottleNet to be completely transparent with our current and future clients and others who would hold us accountable. The Better Business Bureau gives people the opportunity to write reviews, whether they be positive, negative, or in between, about our company and the experience they have endured. That information is laid bare for all to see on the BBB website. We also must uphold our responsibility of serving our clients and safeguarding their IT security. It also ensures that we properly protect our clients’ information. The Better Business Bureau requires online businesses to disclose information regarding privacy and data security within our website.
And Now, a Word from Our Clients
Our accreditation from the Better Business Bureau serves as an example of what we are all about here at ThrottleNet. Click here to read reviews from ThrottleNet clients and see what people are saying about our company. If you’re ready to be this pleased with your business IT network, security, and service, then contact ThrottleNet and get started today!